(April 6, 2021) Austin, TX – Case Closed Software™, a leading provider of investigation case management software to specialized investigation unit, today announced that a large Georgia Sheriff’s Office has signed a multi-year contract for their secure, cloud-based systems.
The Peach State county, serving tens of thousands of residents, selected Case Closed Software after speaking with existing users and testing the functionality with their own data. Case Closed Software will help the county’s Sheriff’s Office and associated Multi-Jurisdictional Drug Task Force work investigations more efficiently with a goal to close criminal cases more quickly.
According to Douglas Wood, President of Case Closed Software, the county selected his company’s offering due to the flexibility and overall feature set it offers.
“We’re thrilled to add this new law enforcement client to our delighted customer base”, said Mr. Wood. “We very proudly focus on specialized investigation units which include state bureaus of investigation, fugitive recovery agents, anti-human trafficking investigators, drug task forces, internet crimes against children units, and local law enforcement.”
Case Closed Software has begun implementation of the software and expects the County to be fully installed and trained by April 30, 2021.
Case Closed Software™ has announced that the company is sponsoring the annual National Narcotics Officers’ Associations’ Coalition (NNOAC) conference in Washington, DC. The conference, attended by hundreds of narcotics officers and agencies across the country, is happening February 2 – 6, 2019.
Case Closed is powerful Investigative Case Management Software designed and developed BY Drug Task Force investigators FOR Drug Task Force investigators. Case Closed Cloud is the industry’s only fully integrated web-based Law Enforcement Task Force software for managing investigations, evidence, intelligence, informants, and much, much more.
Built using the very latest technologies, Case Closed Cloud is NIBRS-ready, and can be accessed on any device at any time. Case Closed Cloud is accessed from our ultra secure, CJIS-Compliant cloud servers via any browser on any device. With a full feature set including:
• Designed for Multi-Jurisdictional DTF Use
• Tracks all Cases and Case Types
• Manages Incidents and Case Actions
• Mobile-Friendly for Field Use
• 100% C)IS Compliant
• NIBRS Ready Architecture
• Physical Evidence Management
• Stores all Document Types by Case
• Manages Statutes and Charges through Court
• Manages Confidential Informants
• Manages Tips and Leads
• Provides Internal Messaging and Reminders
• Tracks Gangs, Members, and Events
• Delivers ad hoc Reporting Tools
• Tracks all Persons/Places/Vehicles across Cases
• Creates Master Case File for DA Use
Case Closed Software will show Drug Task Forces how they can FINALLY stop trying to manage with spreadsheets, paper files, antiquated systems, or poorly-designed RMS software.
Several times each week, I receive an inquiry from a PD, task force, or Sheriff’s office asking if my investigation case management software, Case Closed Software, can interface with a particular Records Management System (RMS). The question stems from the investigation unit’s desire to have a purpose-built, flexible solution designed to help their agents stay organized and work more efficiently.
Let’s face it… RMS software, by and large, is not designed for managing major cases. Agencies know it, and the RMS vendors know it. For them, the notion of managing the complexities of major case investigations is an afterthought at best.
(The answer I give to these inquiries, by the way, is that any good investigation management software should have capabilities to ingest data from other law enforcement products, including RMS).
The more important point, however, is recognizing that criminal investigators gather vasts amounts of information during the course of an investigation. Witness statements, interviews, interrogations, tips, leads, informant statements, audio files, video files, photos, and much more. Too often, agents must rely on their RMS systems which, per above, are not purpose-built for investigations. Investigators also rely heavily on paper files and file cabinets full of notes, search warrants, and physical evidence.
Fortunately, there is an alternative… purpose built investigation case management software that utilizes what I call ‘Case Actions’ as the underlying workflow. Case Actions are the individual actions that an investigation unit takes in pursuit of closing a case. Case Actions are expansive in nature, and include:
Crime Scene Visits
Knock ‘n Talks
… and much, much more. You get the idea, though.
By effectively logging each Case Action in a particular Case, the investigators (and management) are able to quickly and visually recognize the status of the case, and what further actions should be taken. Each Case Action leads to new information… which leads to new Case Actions. And the beat goes on. Hopefully, sooner rather than later, enough information is garnered to close the case. That’s the power of Case Action based workflow.
WIth the Case Action based approach, each Case Action is tied to Persons, Locations, Vehicles, etc. As a result, robust dossiers of these things are built without the individual agent(s) even realizing it.
By utilizing an investigation case management solution that is based upon Case Actions, law enforcement can leverage information from previously-entered data such as telephone numbers, evidence items, addresses, persons, gang members, etc. The Case Actions feed themselves – and each other – to build a valuable repository of investigative information.
An example: A detective has received a tip that Doug Wood is involved in a particular criminal activity. By accessing her Case Action-based system, she quickly learns that Doug Wood has been a Suspect in Case 1 (belonging to an entirely different investigator), and a Witness in Case 2 (belonging to a third investigator).
She also learns (via Case Actions performed by the Gang Unit) that Doug Wood shares an address with a confirmed Gang Member and goes by the nickname ‘Woody’. She also sees Doug’s previous addresses, telephone numbers, work history, social media accounts and so on… each of which has been logged as part of completely unique Case Actions.
That is the power of Case Actions based investigation management software. Because each previous Case Action involving Doug Wood was logged, the current investigator has a goldmine of information at her fingertips.
Case Closed Software is the leading provider of Case Action based investigation case management software for law enforcement. Contact Us for a demo today!
Here in Part Three, I want to discuss the second ‘type’ of Major Cases – Multi-Incident Major Cases and – specifically – the problems associated with trying to investigate a case while related crimes are still occurring. (Spoiler Alert: It’s stressful)
Based upon interviews I have conducted with CID Commanders, Sheriffs, District Attorneys, and other law enforcement experts, there are several types of Multi-Incident Major Cases. Based on the patterns of the crimes, Multi-Incident Major Cases are classified into three basic categories – Mass crimes, Spree crimes, and Serial crimes
Mass Crimes – A Major Case mass crime involves multiple victims at one location during one continuous period of time, whether it is done within a few minutes or over a period of days. The term ‘mass murder’ springs to mind, and invokes images of Dylann Roof(Emanuel African Methodist Episcopal Church in South Carolina), James Holmes (2012 Aurora, CO. shooting in which he killed 12 people and injured 70 others at a movie theater), and James Loughner (2011 Tuscon, AZ shooting that killed 6 people and severely wounded US Representative Gabrielle Giffords).
There are other types of Major Case mass crimes, however, including mass assault, mass human smuggling, and other horrible crimes that need no further illustration here.
Spree Crimes – Spree criminals commit two or more serious crimes with two or more victims, but at more than one location. An important distinction about spree crimes is that there is no ‘cooling off’ period between the crimes.
An unfortunate example of a spree crime is that of Mark Barton. On July 29th, 1999, he walked into his office at Momentum Securities and opened fire, killing four people. Then he went next door to another company and killed five more people. Earlier in the day he had also murdered his wife and their two children. Multiple crimes in multiple locations with no cooling off.
Another example of a spree crime is the armed robber who hits a slew of pre-chosen banks on the same day, terrorizing employees in the process. The examples here are too numerous to mention, but they become Major Cases by virtue of their spree qualities. Again, this shows multiple crimes in multiple locations with no cooling off.
Serial Crimes – Serial criminals commit multiple crimes with multiple victims. Unlike spree criminals, however, serial criminals commit their crimes on distinctly separate occasions. There is a cooling off period between crimes.
Uniquely, serial criminals tend to plan their crimes meticulously and pre-select their victims and locations. Unlike mass crimes and spree crimes, serial crimes are differentiated in that the perpetrator tends to carefully select their victims, have cooling-off periods between crimes, and plan them carefully. Examples of serial criminals (especially serial killers) are far too easy to find and include The Zodiac Killer (in California in the late 1960s), Ted Bundy (confessed to killing 30 women), and Dennis Raider (The BTK Murderer who killed 10 people in Wichita between 1974 and 1991
A unique problem with Multiple Incident Major Cases
The major problem for law enforcement investigating Multiple Incident Major Cases, especially those that fall in the ‘serial’ category, is that new crimes are committed even as the investigation is underway. Resources can be stretched to their thinnest when a new crime is added to the serial list, and the public pressure for an arrest can overwhelm even the hardest of investigators. Hello, stress.
A common attribute of the successful serial crime investigators that I have spoken with is their ability to separate the pressure from the work. The crimes and their timing are unpredictable, the public demand for a resolution is powerfully serious, and ‘interested parties’ (think politicians) are breathing down the investigators’ necks. That’s a lot of pressure.
Just as in any profession, untreated stress can lead to major consequences. These consequences not only affect the individual investigator, but also those with whom he or she has daily contact, including family and friends. The investigators I have spoken with help alleviate the pressure through:
Taking care of themselves physically,
Ensuring that workload is spread as evenly as possible, and
Taking time to partake in leisure and family.
(A quick point of clarity and a disclaimer: Any discussion around the differences between mass criminals, spree criminals, and serial criminals is going to be lively, and is an ongoing source for debate among criminologists. This posting will undoubtedly include characteristics and definitions that some readers may not entirely agree with.)
This is Part 1 of a series dedicated to the science (and art) of managing Major Criminal Cases in law enforcement. In order to begin a discussion on this subject, though, it’s important to define what makes an investigation a Major Case Investigation in the first place.
“A Major Case is a real or suspected crime of such severity that it creates an intense public demand for identification, apprehension, and prosecution of the offender(s).”
– Chief Daniel McDevitt
Irrespective of how your own definition may vary from Chief Dan’s, this much is simple; Major Cases are serious criminal matters. The degree of ‘seriousness’, however, is almost entirely relative. A stabbing in Chicago may not, by itself, be ‘serious’ as viewed by the public at large. Conversely, a sexual assault on a small University Campus may be extremely ‘serious’.
Make no mistake… neither are good or acceptable, and both are, of course, unthinkable violations. The point here is that cases may be Major Cases (or not) by virtue of the relative socio-economic environment in which they are being investigated.
Attributes of a Major Case. You probably have a Major Case when..
All of that said, there are several attributes which are common in major case investigations:
Resource Requirements – The amount of resources that an investigation unit must devote to a Major Case is substantial… far more than the average investigative case. This would include additional officers, overtime, forensics work, and the like. If your budget is shot in one fell swoop… you probably have a Major Case on your hands.
Big Brother is Watching – Maybe the Mayor is involved. Maybe the ACLU. Black Lives Matter? The NRA, even. Major Cases are often associated with major non-law enforcement interest from groups claiming to be stakeholders. If Al Sharpton, Wayne LaPierre, or AG Jeff Sessions have chimed in… you probably have a Major Case on your hands.
All Hands on Deck – Major Cases tend to redefine titles and organizational roles. Many of the Chiefs and Sheriffs I have interviewed on this topic describe pulling all types of duty assignments. Patrol officers become Detectives, who become Media Relations, and so on. If the chief cook is washing bottles… you probably have a Major Case on your hands.
Media Attention – Many Major Cases capture the attention of the public and, subsequently, the media. In many cases, a local case can turn viral and suddenly there’s a CNN mobile satellite truck parked outside. What makes an investigation viral isn’t always clear, but it’s discussed HERE in some detail. If Wolf Blitzer calls your investigation ‘Breaking News’… you probably have a Major Case on your hands.
There are Multiple Jurisdictions Involved – Because of the possible complexities of Major Cases, they quite often involve multiple agencies. Task Forces are regularly utilized in Major Cases, and are comprised of any number of people from across different law enforcement agencies, making the problem of staying organized even harder. Perhaps the City PD is working to support the local Sheriff’s Office – or vice versa. Maybe the State Bureau of Investigation is involved. Maybe the FBI. If you need ‘Hello My Name Is…” stickers during your case review… you probably have a Major Case on your hands.
Having placed some parameters around what defines a Major Case, we will look deeper into the unique problems associated with these types of investigations. Stay tuned for Part Two of this series.
As we have noted in previous posts, “The Cloud” is one of those terms that seem intimidating to the uninitiated. You hear about it all the time, yet many people aren’t quite sure what it is, exactly. This misunderstanding of technology is seen in all sorts of environments, from business to law enforcement. This is especially unfortunate in the world of law enforcement because using cloud-based solutions can enhance productivity, foster better communication between agencies, and reduce operating costs. Simply put, law enforcement must adapt to this internet-based technology or be left in the 20th century. Traditionally, police data has been kept in separate hubs referred to as “siloes”. Each type of task a law enforcement officer performs may require accessing data from a different silo. For example, a detective may need to access arrest records and phone records from two different places. With cloud-based solutions, police can access or submit data from any device that is linked to a single central hub. This cuts out a ton of unnecessary clerical work and leaves law enforcement with more time and resources to actually enforce the law. Accessing crucial data from mobile devices allows officers to be more situationally aware as well, which increases officer safety. Additionally, rather than hosting their own servers and maintaining physical records of data, agencies can spend just a fraction of the cost for access to servers hosted off-site, in the cloud, without forfeiting any ease of access. The cloud is also becoming less cost prohibitive. Cloud services are not only becoming less expensive, but the ability to pay for only the data that is used is an advantage for agencies that previously had to guess how much bandwidth or server space they would need. Additionally, ease of access to security updates keeps vital information secure from malicious hackers who would access the data for nefarious purposes. The cloud is the obvious solution for data storage in the 21st century. From business to law enforcement, organizations that utilize the cloud can be sure there are clear skies ahead. Douglas Wood is CEO of Crime Technology Solutions, LLC and Case Closed Software, a provider of on-premise and cloud-based investigation software for law enforcement and other investigative agencies.
BROOKLYN, Iowa — Mollie Tibbets, the 20 year old college student from the great state of Iowa has been missing since July 18th. The search is now well into week 3 after she disappeared while jogging in the area of Brooklyn, Iowa. Her case has hit headlines across the nation, and we have all seen her photo on our television screens over and over again.
First and foremost, we all certainly hope that Ms. Tibbets is found alive and well soon. Secondly, though, is the question of why cases such as hers go ‘viral’ while similar cases wallow in obscurity.
There are, according to most sources, somewhere around 100,000 people ‘missing’ in the United States at any given time. That’s the entire population of South Bend, Indiana. Approximately half of these missing persons are under the age of 21.
So, what makes a case such as Mollie Tibbets stand out from this crowd? Cynics would suggest that attractive, young, white females such as Ms. Tibbets garner more attention than other cases. A middle aged African American man who disappears is simply not as salacious and reportable a story, some might say.
Others would argue that cases such as Mollie Tibbets’ are newsworthy because they are uncommon. There seems to be a relatively small percentage of missing persons where the individual just disappears for no discernable reason, with no investigative leads, and with no good working theories. Perhaps this is true.
According to published data, almost 96 percent of missing persons in 2017 were runaways, and just one-tenth of a percent were abductions by strangers. Assuming (and we hope not) that Mollie Tibbets was abducted, that makes her case 1 in 1,000 as far as statistics go.
Factor in, also, that of all ‘missing persons’ under 21 years of age, just 53% are female, and of those, 57% are Caucasian. Suddenly Ms. Tibbets’ case is one of 30 in 100,000 at any given moment in this country.
The other things that separate these types of cases from the pack is the ability of family, friends, and law enforcement to raise public awareness. In the case of Mollie Tibbets, the reward for information leading to her discovery now tops $300,000.00. That type of reward is simply not accessible in the vast majority of missing persons cases.
Of major concern to family and friends of any missing person is the unfortunate fact that, in many states, it is not mandatory to report missing person cases to a national database designed specifically for the purpose of finding their loved ones. Perhaps that is a law that can be changed – and changed quickly.
In the meantime, we are left to wonder the whereabouts of Mollie Tibbets and 99,999 other missing persons. We hope for the best, and wish all of those cases could be as well publicized as this one.
August 21, 2018 UPDATE: UNFORTUNATELY, THE BODY OF MOLLIE TIBBETTS WAS FOUND TODAY. MAY SHE REST IN PEACE.
(April 10, 2018) Austin, TX – A large, multi-jurisdictional drug and violent crimes task force in Tennessee is battling the opioid epidemic with the help of Case Closed Cloud™ Software. The CJIS-Compliant investigation case management software includes a fully-featured Gang Database and functionality for managing Confidential Informants.
Of special interest to the Judicial Drug and Violent Crimes Task Force is the functionality for task force members – irrespective of Agency – to access the software on any device and from any location.
“Task force members can easily add gang members for review, gang events, scars/marks/tattoos, and a host of other important information for the purpose of battling drugs and gangs”, said a Case Closed Software spokesperson.
The software helps ensure individual gang members’ civil liberties are not violated through a rigid ‘member approval’ process, and an automated purging process.
“Case Closed Cloud helps the task force organize their efforts, collect vital intelligence, and investigate crimes across jurisdictions”, said the spokesperson.
For more information on Case Closed Cloud, please click HERE.
November 29, 2017 (Austin, TX) Case Closed Software®, a leader in the development of investigation software for law enforcement and commercial agencies, today announced the upcoming availability of Case Closed Cloud™, a software-as-a-service (SaaS) version of the company’s industry-leading investigative case management software.
The new offering comes on the heels of the company’s recent announcement regarding a strategic partnership with big data investigation analytics provider, Visallo®, to become the only true alternative to investigation software offered by large multinationals and Silicon Valley ‘unicorns’.
Case Closed Software is widely deployed in North America and abroad, and is generally considered to be the most feature-rich investigation platform available on the market.
“The time is right for a hybrid cloud-based investigation management platform. The software can either be accessed via the cloud or installed on premise.”
“The new version is designed to be hosted either in our secure cloud or behind the customers’ firewall”, said Douglas Wood, President of Case Closed Software. “More than half of all law enforcement agencies in the U.S. already use some type of cloud-based technologies, and the time is right for a true cloud-based investigation management platform. Through the Case Closed Cloud delivery model, our clients can access the software on any device, from any location. Customers can expect to see lower upfront costs, reduced infrastructure requirements, and a much faster deployment model.”
According to the company, Case Closed Cloud is extremely secure, and allows agencies to manage, investigate, and close more cases, more quickly. The platform is designed to integrate with existing systems, both internal and external, that assist investigators in gathering the information that helps them throughout the investigative process.
Case Closed Cloud is developed using cutting-edge technologies, and includes specialized functionality for investigation workflow management, task and assignment support, ad hoc reporting, integrated visual link analysis, high powered big data and text analytics, confidential informant management, evidence and property tracking, a gang database module, and much more.
We expect to be live with our first SaaS customers before the end of the year.
“Case Closed is designed by former law enforcement investigators, specifically for this market”, added Tyler Wood, the company’s Director of Operations. “Over the past year, we have been approached several times by customers and business partners looking for us to deliver our functionality via the cloud. We expect to be live with our first SaaS customers before the end of the year.”
The company said that Case Closed Cloud allows organizations to quickly implement and utilize the investigation management solution without large upfront licensing fees, and with less strain on IT resources. About Case Closed Software Case Closed Software is the Texas-based leader in delivering investigation software to law enforcement and other investigation agencies. Developed by former law enforcement officials, the company’s software is used by dozens of agencies across the U.S. and beyond for investigation management, criminal intelligence, and powerful investigation analytics. For more information, visit https://www.caseclosedsoftware.com
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In the meantime, Case Closed Software™ reminds you that, as the only true alternative to Palantir®, we specialize in big data investigation analytics combined with the industry’s most robust investigative case management solution.
We are “Palantir® without the price tag and data-lock”.