Baldwin County, GA – (August 1, 2021) The Baldwin County Sheriff’s Office has announced the implementation of new investigation case management software from Case Closed Software, a leading provider of investigative technology solutions.
The new software will enhance the Sheriff’s Office’s ability to manage and solve cases by streamlining case management, reducing manual work, and providing real-time access to critical information. The system will provide investigators with powerful tools that will help them manage their caseloads, track evidence, and collaborate more efficiently.
The implementation of Case Closed Software will also allow the Baldwin County Sheriff’s Office to streamline its investigation process, improve its ability to analyze case data, and increase collaboration between investigators. The software will also provide real-time updates to case status and allow investigators to share case files across departments and agencies.
“We are thrilled to partner with the Baldwin County Sheriff’s Office to help them take their investigative capabilities to the next level,” said Douglas Wood, CEO of Case Closed Software. “Our software is designed to give investigators the tools they need to manage their caseloads, track evidence, and solve cases more efficiently, and we are confident that it will make a real difference for the Sheriff’s Office.”
Case Closed Software is a leading provider of investigation case management software for law enforcement, state and local government agencies, and private sector organizations. The company’s software solutions are designed to improve the efficiency and effectiveness of investigations, streamline case management, and reduce costs.
Nashville, TN (January 2, 2023) – Hope For Justice, a leading international non-profit organization dedicated to ending modern slavery, announced today that it has selected Case Closed Software to enhance its anti-human trafficking investigations.
Hope For Justice is dedicated to rescuing and supporting victims of human trafficking and bringing perpetrators to justice. The organization has a long history of success in investigations and has rescued thousands of victims. However, with the increasing complexity of human trafficking, Hope For Justice has recognized the need for a more advanced technology solution to support its efforts.
Case Closed Software provides a comprehensive case management solution designed specifically for anti-human trafficking investigations. With its purpose-built counter-human trafficking capabilities, Hope For Justice will be able to streamline its investigations, identify new leads and track the progress of its cases more effectively.
“We are honored to be working with Hope For Justice and its mission to end modern slavery,” said Douglas Wood, CEO of Case Closed Software. “We believe that our technology will be a valuable asset in the fight against human trafficking and we look forward to supporting Hope For Justice in its important work.”
About Hope For Justice: Hope For Justice is a leading international non-profit organization dedicated to ending modern slavery by rescuing victims, restoring lives, and reforming society. Founded in 2008, Hope For Justice has operations in the United Kingdom, United States, Cambodia, and Nigeria.
About Case Closed Software: Case Closed Software is a leading provider of technology solutions for anti-human trafficking and other criminal investigations. The company’s comprehensive case management solution is designed specifically to support the needs of anti-trafficking organizations and law enforcement agencies.
Washington D.C., July 2, 2022 – The Bureau of Engraving and Printing (BEP), a bureau of the United States Department of the Treasury responsible for producing currency, has selected Case Closed Software™ to manage its criminal investigations.
Case Closed Software is a leading provider of investigation management software for law enforcement and government agencies. The platform streamlines investigation processes and provides advanced tools for managing case information, evidence, and tasks.
“We are thrilled to be selected by the BEP for this important project,” said Douglas Wood, CEO of Case Closed Software. “Our software will help the BEP streamline its investigation processes and provide its investigators with the tools they need to effectively manage their cases.”
The BEP has a critical role in protecting the integrity of the U.S. currency system. Its Office of Investigations is responsible for conducting investigations into counterfeiting, theft, and other crimes related to currency production. By adopting Case Closed Software, the BEP will be able to more efficiently manage its investigations, streamline its processes, and enhance its overall investigative capabilities.
About Case Closed Software™: Case Closed Software is a leading provider of investigation management software for law enforcement and government agencies. The platform streamlines investigation processes and provides advanced tools for managing case information, evidence, and tasks.
About Bureau of Engraving and Printing: The Bureau of Engraving and Printing (BEP) is a bureau of the United States Department of the Treasury responsible for producing currency. The BEP’s Office of Investigations is responsible for conducting investigations into counterfeiting, theft, and other crimes related to currency production.
Baton Rouge, LA – The Louisiana Department of Revenue (LDR) has selected Case Closed Software™ as its primary software for investigating fraud and other crimes. The LDR is responsible for protecting the state’s revenue and financial resources, and the selection of Case Closed Software™ as its primary software will enhance its ability to detect and investigate fraud and other crimes.
The selection of Case Closed Software was based on the system’s advanced capabilities which will help LDR more effectively investigate an array of fraud types, protect taxpayer dollars, and ensure the integrity of the state’s revenue.
“We are honored to have been selected by the Louisiana Department of Revenue as its primary software for investigating fraud and other crimes,” said Case Closed Software CEO Douglas Wood. “Our software is designed to help law enforcement and government agencies like the LDR effectively conduct criminal investigations, and we are committed to supporting their efforts to protect the state’s revenue and financial resources.”
(April 6, 2021) Austin, TX – Case Closed Software™, a leading provider of investigation case management software to specialized investigation unit, today announced that a large Georgia Sheriff’s Office has signed a multi-year contract for their secure, cloud-based systems.
The Peach State county, serving tens of thousands of residents, selected Case Closed Software after speaking with existing users and testing the functionality with their own data. Case Closed Software will help the county’s Sheriff’s Office and associated Multi-Jurisdictional Drug Task Force work investigations more efficiently with a goal to close criminal cases more quickly.
According to Douglas Wood, President of Case Closed Software, the county selected his company’s offering due to the flexibility and overall feature set it offers.
“We’re thrilled to add this new law enforcement client to our delighted customer base”, said Mr. Wood. “We very proudly focus on specialized investigation units which include state bureaus of investigation, fugitive recovery agents, anti-human trafficking investigators, drug task forces, internet crimes against children units, and local law enforcement.”
Case Closed Software has begun implementation of the software and expects the County to be fully installed and trained by April 30, 2021.
Case Closed Software™ has announced that the company is sponsoring the annual National Narcotics Officers’ Associations’ Coalition (NNOAC) conference in Washington, DC. The conference, attended by hundreds of narcotics officers and agencies across the country, is happening February 2 – 6, 2019.
Case Closed is powerful Investigative Case Management Software designed and developed BY Drug Task Force investigators FOR Drug Task Force investigators. Case Closed Cloud is the industry’s only fully integrated web-based Law Enforcement Task Force software for managing investigations, evidence, intelligence, informants, and much, much more.
Built using the very latest technologies, Case Closed Cloud is NIBRS-ready, and can be accessed on any device at any time. Case Closed Cloud is accessed from our ultra secure, CJIS-Compliant cloud servers via any browser on any device. With a full feature set including:
• Designed for Multi-Jurisdictional DTF Use
• Tracks all Cases and Case Types
• Manages Incidents and Case Actions
• Mobile-Friendly for Field Use
• 100% C)IS Compliant
• NIBRS Ready Architecture
• Physical Evidence Management
• Stores all Document Types by Case
• Manages Statutes and Charges through Court
• Manages Confidential Informants
• Manages Tips and Leads
• Provides Internal Messaging and Reminders
• Tracks Gangs, Members, and Events
• Delivers ad hoc Reporting Tools
• Tracks all Persons/Places/Vehicles across Cases
• Creates Master Case File for DA Use
Case Closed Software will show Drug Task Forces how they can FINALLY stop trying to manage with spreadsheets, paper files, antiquated systems, or poorly-designed RMS software.
Several times each week, I receive an inquiry from a PD, task force, or Sheriff’s office asking if my investigation case management software, Case Closed Software, can interface with a particular Records Management System (RMS). The question stems from the investigation unit’s desire to have a purpose-built, flexible solution designed to help their agents stay organized and work more efficiently.
Let’s face it… RMS software, by and large, is not designed for managing major cases. Agencies know it, and the RMS vendors know it. For them, the notion of managing the complexities of major case investigations is an afterthought at best.
(The answer I give to these inquiries, by the way, is that any good investigation management software should have capabilities to ingest data from other law enforcement products, including RMS).
The more important point, however, is recognizing that criminal investigators gather vasts amounts of information during the course of an investigation. Witness statements, interviews, interrogations, tips, leads, informant statements, audio files, video files, photos, and much more. Too often, agents must rely on their RMS systems which, per above, are not purpose-built for investigations. Investigators also rely heavily on paper files and file cabinets full of notes, search warrants, and physical evidence.
Fortunately, there is an alternative… purpose built investigation case management software that utilizes what I call ‘Case Actions’ as the underlying workflow. Case Actions are the individual actions that an investigation unit takes in pursuit of closing a case. Case Actions are expansive in nature, and include:
Crime Scene Visits
Knock ‘n Talks
… and much, much more. You get the idea, though.
By effectively logging each Case Action in a particular Case, the investigators (and management) are able to quickly and visually recognize the status of the case, and what further actions should be taken. Each Case Action leads to new information… which leads to new Case Actions. And the beat goes on. Hopefully, sooner rather than later, enough information is garnered to close the case. That’s the power of Case Action based workflow.
WIth the Case Action based approach, each Case Action is tied to Persons, Locations, Vehicles, etc. As a result, robust dossiers of these things are built without the individual agent(s) even realizing it.
By utilizing an investigation case management solution that is based upon Case Actions, law enforcement can leverage information from previously-entered data such as telephone numbers, evidence items, addresses, persons, gang members, etc. The Case Actions feed themselves – and each other – to build a valuable repository of investigative information.
An example: A detective has received a tip that Doug Wood is involved in a particular criminal activity. By accessing her Case Action-based system, she quickly learns that Doug Wood has been a Suspect in Case 1 (belonging to an entirely different investigator), and a Witness in Case 2 (belonging to a third investigator).
She also learns (via Case Actions performed by the Gang Unit) that Doug Wood shares an address with a confirmed Gang Member and goes by the nickname ‘Woody’. She also sees Doug’s previous addresses, telephone numbers, work history, social media accounts and so on… each of which has been logged as part of completely unique Case Actions.
That is the power of Case Actions based investigation management software. Because each previous Case Action involving Doug Wood was logged, the current investigator has a goldmine of information at her fingertips.
Case Closed Software is the leading provider of Case Action based investigation case management software for law enforcement. Contact Us for a demo today!
Here in Part Three, I want to discuss the second ‘type’ of Major Cases – Multi-Incident Major Cases and – specifically – the problems associated with trying to investigate a case while related crimes are still occurring. (Spoiler Alert: It’s stressful)
Based upon interviews I have conducted with CID Commanders, Sheriffs, District Attorneys, and other law enforcement experts, there are several types of Multi-Incident Major Cases. Based on the patterns of the crimes, Multi-Incident Major Cases are classified into three basic categories – Mass crimes, Spree crimes, and Serial crimes
Mass Crimes – A Major Case mass crime involves multiple victims at one location during one continuous period of time, whether it is done within a few minutes or over a period of days. The term ‘mass murder’ springs to mind, and invokes images of Dylann Roof(Emanuel African Methodist Episcopal Church in South Carolina), James Holmes (2012 Aurora, CO. shooting in which he killed 12 people and injured 70 others at a movie theater), and James Loughner (2011 Tuscon, AZ shooting that killed 6 people and severely wounded US Representative Gabrielle Giffords).
There are other types of Major Case mass crimes, however, including mass assault, mass human smuggling, and other horrible crimes that need no further illustration here.
Spree Crimes – Spree criminals commit two or more serious crimes with two or more victims, but at more than one location. An important distinction about spree crimes is that there is no ‘cooling off’ period between the crimes.
An unfortunate example of a spree crime is that of Mark Barton. On July 29th, 1999, he walked into his office at Momentum Securities and opened fire, killing four people. Then he went next door to another company and killed five more people. Earlier in the day he had also murdered his wife and their two children. Multiple crimes in multiple locations with no cooling off.
Another example of a spree crime is the armed robber who hits a slew of pre-chosen banks on the same day, terrorizing employees in the process. The examples here are too numerous to mention, but they become Major Cases by virtue of their spree qualities. Again, this shows multiple crimes in multiple locations with no cooling off.
Serial Crimes – Serial criminals commit multiple crimes with multiple victims. Unlike spree criminals, however, serial criminals commit their crimes on distinctly separate occasions. There is a cooling off period between crimes.
Uniquely, serial criminals tend to plan their crimes meticulously and pre-select their victims and locations. Unlike mass crimes and spree crimes, serial crimes are differentiated in that the perpetrator tends to carefully select their victims, have cooling-off periods between crimes, and plan them carefully. Examples of serial criminals (especially serial killers) are far too easy to find and include The Zodiac Killer (in California in the late 1960s), Ted Bundy (confessed to killing 30 women), and Dennis Raider (The BTK Murderer who killed 10 people in Wichita between 1974 and 1991
A unique problem with Multiple Incident Major Cases
The major problem for law enforcement investigating Multiple Incident Major Cases, especially those that fall in the ‘serial’ category, is that new crimes are committed even as the investigation is underway. Resources can be stretched to their thinnest when a new crime is added to the serial list, and the public pressure for an arrest can overwhelm even the hardest of investigators. Hello, stress.
A common attribute of the successful serial crime investigators that I have spoken with is their ability to separate the pressure from the work. The crimes and their timing are unpredictable, the public demand for a resolution is powerfully serious, and ‘interested parties’ (think politicians) are breathing down the investigators’ necks. That’s a lot of pressure.
Just as in any profession, untreated stress can lead to major consequences. These consequences not only affect the individual investigator, but also those with whom he or she has daily contact, including family and friends. The investigators I have spoken with help alleviate the pressure through:
Taking care of themselves physically,
Ensuring that workload is spread as evenly as possible, and
Taking time to partake in leisure and family.
(A quick point of clarity and a disclaimer: Any discussion around the differences between mass criminals, spree criminals, and serial criminals is going to be lively, and is an ongoing source for debate among criminologists. This posting will undoubtedly include characteristics and definitions that some readers may not entirely agree with.)
This is Part 1 of a series dedicated to the science (and art) of managing Major Criminal Cases in law enforcement. In order to begin a discussion on this subject, though, it’s important to define what makes an investigation a Major Case Investigation in the first place.
“A Major Case is a real or suspected crime of such severity that it creates an intense public demand for identification, apprehension, and prosecution of the offender(s).”
– Chief Daniel McDevitt
Irrespective of how your own definition may vary from Chief Dan’s, this much is simple; Major Cases are serious criminal matters. The degree of ‘seriousness’, however, is almost entirely relative. A stabbing in Chicago may not, by itself, be ‘serious’ as viewed by the public at large. Conversely, a sexual assault on a small University Campus may be extremely ‘serious’.
Make no mistake… neither are good or acceptable, and both are, of course, unthinkable violations. The point here is that cases may be Major Cases (or not) by virtue of the relative socio-economic environment in which they are being investigated.
Attributes of a Major Case. You probably have a Major Case when..
All of that said, there are several attributes which are common in major case investigations:
Resource Requirements – The amount of resources that an investigation unit must devote to a Major Case is substantial… far more than the average investigative case. This would include additional officers, overtime, forensics work, and the like. If your budget is shot in one fell swoop… you probably have a Major Case on your hands.
Big Brother is Watching – Maybe the Mayor is involved. Maybe the ACLU. Black Lives Matter? The NRA, even. Major Cases are often associated with major non-law enforcement interest from groups claiming to be stakeholders. If Al Sharpton, Wayne LaPierre, or AG Jeff Sessions have chimed in… you probably have a Major Case on your hands.
All Hands on Deck – Major Cases tend to redefine titles and organizational roles. Many of the Chiefs and Sheriffs I have interviewed on this topic describe pulling all types of duty assignments. Patrol officers become Detectives, who become Media Relations, and so on. If the chief cook is washing bottles… you probably have a Major Case on your hands.
Media Attention – Many Major Cases capture the attention of the public and, subsequently, the media. In many cases, a local case can turn viral and suddenly there’s a CNN mobile satellite truck parked outside. What makes an investigation viral isn’t always clear, but it’s discussed HERE in some detail. If Wolf Blitzer calls your investigation ‘Breaking News’… you probably have a Major Case on your hands.
There are Multiple Jurisdictions Involved – Because of the possible complexities of Major Cases, they quite often involve multiple agencies. Task Forces are regularly utilized in Major Cases, and are comprised of any number of people from across different law enforcement agencies, making the problem of staying organized even harder. Perhaps the City PD is working to support the local Sheriff’s Office – or vice versa. Maybe the State Bureau of Investigation is involved. Maybe the FBI. If you need ‘Hello My Name Is…” stickers during your case review… you probably have a Major Case on your hands.
Having placed some parameters around what defines a Major Case, we will look deeper into the unique problems associated with these types of investigations. Stay tuned for Part Two of this series.
As we have noted in previous posts, “The Cloud” is one of those terms that seem intimidating to the uninitiated. You hear about it all the time, yet many people aren’t quite sure what it is, exactly. This misunderstanding of technology is seen in all sorts of environments, from business to law enforcement. This is especially unfortunate in the world of law enforcement because using cloud-based solutions can enhance productivity, foster better communication between agencies, and reduce operating costs. Simply put, law enforcement must adapt to this internet-based technology or be left in the 20th century. Traditionally, police data has been kept in separate hubs referred to as “siloes”. Each type of task a law enforcement officer performs may require accessing data from a different silo. For example, a detective may need to access arrest records and phone records from two different places. With cloud-based solutions, police can access or submit data from any device that is linked to a single central hub. This cuts out a ton of unnecessary clerical work and leaves law enforcement with more time and resources to actually enforce the law. Accessing crucial data from mobile devices allows officers to be more situationally aware as well, which increases officer safety. Additionally, rather than hosting their own servers and maintaining physical records of data, agencies can spend just a fraction of the cost for access to servers hosted off-site, in the cloud, without forfeiting any ease of access. The cloud is also becoming less cost prohibitive. Cloud services are not only becoming less expensive, but the ability to pay for only the data that is used is an advantage for agencies that previously had to guess how much bandwidth or server space they would need. Additionally, ease of access to security updates keeps vital information secure from malicious hackers who would access the data for nefarious purposes. The cloud is the obvious solution for data storage in the 21st century. From business to law enforcement, organizations that utilize the cloud can be sure there are clear skies ahead. Douglas Wood is CEO of Crime Technology Solutions, LLC and Case Closed Software, a provider of on-premise and cloud-based investigation software for law enforcement and other investigative agencies.