Tag Archives: investigation software

Managing Major Cases Part Two: What puts the ‘Major’ in Major Cases?

In Part One of this series, I provided my definition of Major Cases and went into some detail about some of the attributes that differentiate a Case from a Major Case. Moving ahead now, I want to take a look at the different ‘types’ of Major Cases.

One of the problems in dealing with Major Cases is that, because of the varying types of cases, there’s no firm blueprint for investigating them. Major Cases move in real time, and – based upon interviews I have conducted with Major Case Investigators – can generally fall into one of two categories – Single Incidents and Multiple (serial) Incidents.

This article tackles Single Incident Major Cases.

Single incident Major Cases are defined by one single criminal act so abhorrent to the socio-economic environment, that it alone creates intense pressure to apprehend the perpetrator(s). What makes the incident so abhorrent ranges from factors such as:

The identity of the victim: In September of 1996, at the height of tensions between The Bloods and The Crips, a 25 year old African American man is shot in a drive-by shooting on the streets of Las Vegas and dies a few days later. Unfortunately, young black men die far too frequently in times of gang tensions, and few of these cases ever elevate to the status of a Major Case. The victim here, however, was Tupac Shakur.

Tupac was an American rapper and actor who came to embody the 1990s gangsta-rap aesthetic, and was a key figure in the feud between West Coast and East Coast hip hop artists. Simply put… he was famous as hell. Hence, a far-too-routine shooting became a Major Case in the blink of an eye. The case remains unsolved.

The identity of the suspect(s): “We the jury in the above entitled action find the defendant, Orenthal James Simpson, not guilty of the crime of murder.” Thus ended the double murder trial of former NFL player and Heisman Award winner OJ Simpson. In what was deemed ‘The Trial of the Century”, Simpson had been charged with the June 13, 1994 killings of his ex-wife Nicole Brown Simpson, and her friend Ron Goldman.

After weeks of testimony, and a clear nation-wide division between those who believed Simpson to be innocent and those who believed him guilty, Simpson was acquitted of the murders on October 3, 1995.

While the case of two relatively young and affluent Caucasians being killed in the generally safe area of Brentwood may have been newsworthy, it was the identity of the suspect that was the catalyst in this becoming one of the most famous single-incident Major Cases in American history.

The location of the crime: When a half-naked corpse, covered in cuts, bruises and bite marks, is found behind the Metropolitan Museum of Art in New York’s Central Park, you have the makings of a Major Case. The corpse was that of 18-year-old Jennifer Dawn Levin. Levin was murdered during the early morning hours of August 26, 1986.

The ‘Met’, as the museum is known, is one of the most-visited and famous museums on the entire planet. Murders don’t happen in world-famous places like this, and the case became the top story on the evening news for months and months. That is one major single-incident Major Case.

After an investigation into what the press dubbed “The Preppie Murder”, college student Robert Chambers was charged and tried for murder. The jury, however, remained deadlocked for nine days and a plea bargain was struck. (Chambers’ defense, you may recall, was that he had killed Ms. Levin during consensual ‘rough sex’.)

The uniqueness of the crime itself: Six year old girls in upscale Colorado neighborhoods aren’t supposed to die. They’re certainly not supposed to be murdered… especially in their own home while the rest of the family slept. Uniqueness has always surrounded the December, 1996 killing of young beauty queen JonBenét Ramsey in Boulder, CO.

On the morning of December 26, 1996, John Ramsey found his daughter’s body with duct tape over her mouth and a cord twisted around her neck in the basement of the family home. John’s wife, Patsy, says she found a ransom note demanding $118,000 for JonBenét’s return – an amount that is purported to match exactly a recent work-related bonus that John Ramsey had received. Despite these odd circumstances, the couple retained lawyers and were not formally interviewed by police for over 4 months. (The case has never been solved, and Boulder Police have cleared the couple of any wrongdoing.)

Tragically, it’s estimated that over 1500 children are murdered each year in America. JonBenét’s case may have been just another number in that truly sad statistic were it not for unique circumstances that surrounded it; it occurred in an upscale neighborhood, the victim was a young beauty queen, the ransom note matching the bonus, a possible crime scene contamination by father John, and ‘seemingly’ uncooperative parents that made this a single-incident Major Case.

In Part Three of this series, we examine some examples and problems associated with Multiple Incident Major Cases.

 

Douglas Wood is CEO of Crime Technology Solutions | Case Closed Software, a leading provider of serious investigation software to law enforcement, state bureaus, DA offices, and other investigative units. Doug can be reached directly HERE.

Case Closed Software user HCSO featured on Investigation Discovery Network

When the sleepy town of Mooresburg, TN receives news that beloved teacher Margaret Jack Sliger is murdered on her farm, Hawkins County detectives are charged with finding the sinister perpetrator to bring their community justice.
ID Network (Investigation Discovery) recently aired an episode of the popular program “Murder Comes To Town” featuring Hawkins County Sheriff’s Office (HCSO) in Tennessee. The story surrounds the 2015 murder death of 79 year old Margaret Sliger in Mooresburg, TN and the 2 year effort to solve and prosecute the crime.
Case Closed Software® is proud to be the investigation case management software provider for HCSO, and to be associated with the agency.
If you subscribe to ID Network, you can view the episode HERE.
 

The Taxman Cometh (With Case Closed Cloud™)

(March 5, 2018) Austin, TX – Case Closed Software® announced today that one of the largest constitutional tax collectors in the state of Florida has selected Case Closed Cloud™ as its next-generation investigative case management platform.
The county office serves approximately 1.5M residents,  and is involved in the collection of taxes and the investigation of all related criminal cases. Through Case Closed Cloud, the agency will easily manage files and documents associated with individual cases and specific case actions.
The agency acts an independent agency to be free from influence by local or state agencies that have the power to levy taxes, and serves the county as its agent for the administration of varying taxes.
“A unique feature of Case Closed Cloud is the ability for agencies to use their own forms in conjunction with the software”, said Douglas Wood, president of Case Closed Software. “The tax collector’s office will have full access to all of the materials they need, wherever they need them, through our cloud-based case management software”.
Case Closed Cloud is an innovative new Software-as-a-Service (SaaS) investigation management platform from Crime Tech Solutions, LLC – a leading provider of software to law enforcement, state agencies, and other investigative agencies.
“Case Close Cloud is an innovative new offering, and is already disrupting the case management industry”, said Douglas Wood, the company’s founder and chief executive. “This new customer chose us specifically for our unparalleled feature set, and because they can literally start using the system immediately without any internal IT headaches.”
Case Closed Software offers its software in both ‘on-premise’ and ‘cloud-based’ deployments, meaning that customers can quickly deploy the functionality in the manner that best suits their business requirements.

Case Closed Cloud™ Announces Large U.S. Federal Contract

(January 22, 2018) Washington, DC – Case Closed Software® announced today that a large US Federal Government Executive Department has selected Case Closed Cloud™ as its next-generation investigative case management platform.

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The Department, with over 50,000 employees, is involved in investigating criminal cases and enforcing industry compliance in conjunction with their counterparts in all 50 U.S. States.

Case Closed Cloud is an innovative new Software-as-a-Service (SaaS) investigation management platform from Crime Tech Solutions, LLC – a leading provider of software to law enforcement, state agencies, and other investigative agencies.

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“Case Close Cloud is an innovative new offering, and is already disrupting the case management industry”, said Douglas Wood, the company’s founder and chief executive. “This new customer chose us specifically for our unparalleled feature set, and because they can begin using the system without any significant upfront costs or IT requirements.”

Case Closed Software offers its software in both ‘on-premise’ and ‘cloud-based’ deployments, meaning that customers can quickly deploy the functionality in the manner that best suits their business requirements.

“The five year contract gives the customer access to our full suite of case management and big data investigation analytics”, added Mehul Panchal, Case Closed Software’s chief technology officer.

Copying Software | Stealing Data

If there was ever a reason to consider cloud-based investigation management software, this is it…
Personal identifying information (PII) related to nearly a quarter million DHS employees (and others connected with the agency) was compromised back in 2014. In May, the Homeland Security IG office found a copy of its investigative case management system—and the reams of personal information contained within it – in the possession of a former office employee, according to a department statement. Read the full story here.
Case Closed Cloud is a secure, cloud-based investigation case management solution for government and other investigation agencies. There is no software for employees to copy or download.
 

Big Data Policing – Pieces of Needles across Many Haystacks

A new solution for big data policing is answering the question “Can my agency afford big data policing?“. Strategic partners Visallo™ and Case Closed Software™ have built an affordable alternative to the types of solutions sold by Palantir Technologies™, IBM, and other massive tech companies.
The Visallo | Case Closed offering is the only affordable alternative for law enforcement agencies who know that the practice of crime analysis and criminal investigations management can be much worse than looking for a needle in a haystack. It’s actually pieces of needles hidden across many haystacks.
Finding those pieces and putting them together requires a metal detector and soldering gun. Visallo is the metal detector. Case Closed Software is the soldering iron.
Download our Pieces of Needles and Many Haystacks synopsis now, and contact us through the form below for more information:


 

Case Closed Software® Announces Cloud Version of Industry Leading Investigation Case Management Software.

November 29, 2017 (Austin, TX)   Case Closed Software®, a leader in the development of investigation software for law enforcement and commercial agencies, today announced the upcoming availability of Case Closed Cloud™, a software-as-a-service (SaaS) version of the company’s industry-leading investigative case management software.
The new offering comes on the heels of the company’s recent announcement regarding a strategic partnership with big data investigation analytics provider, Visallo®, to become the only true alternative to investigation software offered by large multinationals and Silicon Valley ‘unicorns’.
Case Closed Software is widely deployed in North America and abroad, and is generally considered to be the most feature-rich investigation platform available on the market.

“The time is right for a hybrid cloud-based investigation management platform. The software can either be accessed via the cloud or installed on premise.”

“The new version is designed to be hosted either in our secure cloud or behind the customers’ firewall”, said Douglas Wood, President of Case Closed Software. “More than half of all law enforcement agencies in the U.S. already use some type of cloud-based technologies, and the time is right for a true cloud-based investigation management platform. Through the Case Closed Cloud delivery model, our clients can access the software on any device, from any location. Customers can expect to see lower upfront costs, reduced infrastructure requirements, and a much faster deployment model.”
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According to the company, Case Closed Cloud is extremely secure, and allows agencies to manage, investigate, and close more cases, more quickly. The platform is designed to integrate with existing systems, both internal and external, that assist investigators in gathering the information that helps them throughout the investigative process.
Case Closed Cloud is developed using cutting-edge technologies, and includes specialized functionality for investigation workflow management, task and assignment support, ad hoc reporting, integrated visual link analysis, high powered big data and text analytics, confidential informant management, evidence and property tracking, a gang database module, and much more.

We expect to be live with our first SaaS customers before the end of the year.

“Case Closed is designed by former law enforcement investigators, specifically for this market”, added Tyler Wood, the company’s Director of Operations. “Over the past year, we have been approached several times by customers and business partners looking for us to deliver our functionality via the cloud.  We expect to be live with our first SaaS customers before the end of the year.”
The company said that Case Closed Cloud allows organizations to quickly implement and utilize the investigation management solution without large upfront licensing fees, and with less strain on IT resources.
About Case Closed Software
imageedit_12_9184783838Case Closed Software is the Texas-based leader in delivering investigation software to law enforcement and other investigation agencies. Developed by former law enforcement officials, the company’s software is used by dozens of agencies across the U.S. and beyond for investigation management, criminal intelligence, and powerful investigation analytics. For more information, visit https://www.caseclosedsoftware.com

Case Management: Changing 'Overwhelm' to 'Overperform'

Posted by Audrey Rodgers, Customer Success Manager at Case Closed Software
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Law Enforcement Agencies today have to deal with a vast amount of information, both in physical and digital formats. Five new cases just fell into your hands today…. Those cases go with the other twenty you have already been assigned. BAM!
It’s clear that you have more than your share of work to do. Many detectives might find this a bit overwhelming and stressful, but with a bit of planning, and a great tool, you will be well on your way to keeping track of all twenty-five cases.
imageedit_12_9184783838Case Closed Software has all the functionality to assist you in that process:

  • Tracking your Cases
  • Approval Process
  • Master Name and Address database with address verification
  • Tips and Informants
  • Internal Communications via chat and email
  • Web-based Remote Case Reviews

In serving the public safety software industry for over a decade, Case Closed has heard a number of request from different departments across the country. Primary among those is the fact that Investigators do not want to be records managers, or state reporting clerks. They merely want to solve crimes.
The Case Closed application provides exactly what any law enforcement detective division needs. While other vendors focus on Records Management Systems (RMS) and Computer Aided Dispatch (CAD) software with some ‘case management’ thrown in as an afterthought, Case Closed is focused SOLELY on case management and comprehensive investigative analytics.
No other system offers more at such an attractive price point. For more information on Case Closed Software, please visit us HERE.

North Carolina county selects Case Closed Software for investigation management

(November 1, 2017)  Austin, TX – Case Closed Software™, a leading provider of investigation case management software to law enforcement agencies, today announced that a large North Carolina Sheriff’s Office has signed a multi-year contract for their best-in-class software.
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The Tar Hill State county, serving several hundred thousand residents, selected Case Closed Software after a nearly year-long search for sophisticated software that can help them work investigations more efficiently with a goal to close criminal cases more quickly.
According to Douglas Wood, President of Case Closed Software, the county selected his company’s offering due to the flexibility and overall feature set it offers.
“We’re thrilled to add this Sheriff’s Office to our delighted customer base”, said Mr. Wood. “One of the reasons we won the business is the fantastic references provided by our existing clientele, which include Police Departments, Sheriff’s Offices, State Investigation Bureaus, District Attorneys and more.”
Case Closed Software has begun implementation of the software and expects the County to be fully installed and trained by November 30, 2017.
Case Closed Software, who recently announced a strategic relationship with analytics software provider Visallo, develops and markets investigation management software, sophisticated investigation analytics, and advanced criminal intelligence software for law enforcement.

Video: Best Practices for Criminal Investigation Management

Sponsored by Case Closed Software, this 25 minute video features author and former law enforcement official Daniel McDevitt as he overviews some of the best practices developed over his 40+ year career in criminal investigations.
Daniel is the author of Managing The Investigation Unit, and Major Case Management, and is recognized across the country as a leading expert in this field.
Grab a coffee, sit back, and watch the video HERE on YouTube.