Category Archives: investigation software for police

San Diego (ICAC) Task Force aids development of technology in the fight against child pornography and child sexual assault material

August 1, 2022 (San Diego, CA)  The National Center for Missing and Exploited Children (NCMEC) is on the front lines of the fight against online crimes against children. Their ‘CyberTipline’ is the country’s centralized system for reporting the online exploitation of children.

According to NCMEC’s website, “Concerned individuals and organizations make reports of suspected online enticement of children for sexual acts, child sexual molestation, child sexual abuse material, child sex tourism, child sex trafficking, and unsolicited obscene materials sent to a child.

A full report of the CyberTipline can be found on the NCMEC website.

Working with Law Enforcement

In this important work, NCMEC works closely with The Internet Crimes Against Children (ICAC) Task Force Program. That program was created to help law enforcement agencies enhance their ability to investigate offenders who use online communication systems to sexually exploit children.

In the United States, there are over 60 regional ICAC Task Force agencies representing almost 5,500 individual agencies.

San Diego’s ICAC task force simplifies the triage and investigation of CSAM and crimes against children incidents.

Sergeant Garrick Nugent is commander of the San Diego ICAC Task Force. His task force consists of roughly 33 different agencies that endeavor to work together to investigate cybercrimes against children in San Diego, Imperial, and Riverside Counties. According to Nugent, most investigations begin with NCMEC, which contacts San Diego ICAC when it believes there’s a local case. These tips, referred to as CyberTips, number in the thousands each year for San Diego ICAC alone. And that number has risen consistently over the past five years.

“I truthfully believe there are more cases,” said Nugent in a 2020 interview with a CBS affiliate in San Diego. “I wish I could say we are (keeping up with the volume). We have both children and predators that are at home. They have unprecedented access to the internet. They’ve got lots and lots of time on their hands and therefore I think we’re seeing the increase as a result.”

Dealing With Growing Volume

With each CyberTip comes a host of investigation intelligence including perpetrator usernames, unique IP addresses, suspect information, Internet Service Provider details, and much more. CyberTips also include disturbing multimedia evidence of child sexual assault materials (CSAM) that must be verified by the task force. Each CyberTip must be downloaded, opened, reviewed, verified, prioritized, and assigned to investigators who already maintain a full plate of cases to investigate. To say the problem is overwhelming is an understatement.

Case Closed Software™ and San Diego ICAC’s Investigation Software for ICAC Units

Since 2020, however, Nugent’s ICAC task force has worked in partnership with Texas-based Case Closed Software to develop innovative new systems designed to simplify and speed up the entire process of triaging and managing CyberTips.

The new system was implemented last year and now, according to Nugent, “greatly helps his ICAC task force to efficiently triage the NCMEC CyberTips and to control, direct, organize, review, and track our multi-agency investigations into child abuse and exploitation.”

Working Hand in Hand to Solve Problems

A quote from Nugent on Case Closed Software’s website states “This software is a must-have for ICAC units.”

Douglas Wood is the founder and CEO of Case Closed Software. According to Wood, his company has unique functionality to allow near-instant triage of CyberTips.

“As a result of our unique partnership with San Diego ICAC, users can simply save CyberTips to our CJIS-compliant cloud service, and moments later view all pertinent information for quick and effective triage”, says Wood. “They can then be assigned to any task force case agent who can use the ICAC investigation case management system to work more efficiently through investigations and prosecutions.”

The Crimes Against Children Conference

In a joint announcement, Case Closed Software and San Diego ICAC Task Force stated support for the upcoming 34th annual Crimes Against Children Conference (CACC) in Dallas, TX beginning August 8, 2022.

According to Case Closed Software, conference attendees will be able to see the ICAC task force software in action at the Exhibitor’s Hall. CCAC is presented annually by the Dallas Children’s Advocacy Center and provides training to agencies in the fields of law enforcement, social work, child protective services, child advocacy, therapy, and medicine who work directly with child victims of crime.

What is Investigation Case Management Software?

Today’s complex criminal and serious investigations cannot be effectively managed with thumb drives, SharePoint, cloud folders, paper forms, and sticky notes. Times have changed and the introduction of investigation management and case investigation software is now an integral part of any specialized investigative agency.

What is Investigation Software?

Investigation case management software such as that from Case Closed Software™ is a purpose-built system that assists investigators triage investigative cases, track the involved entities, record supplemental reports and case actions, and generally help users close cases faster and more efficiently.

Investigation software (aka case management software) is specifically designed to help users collaborate and work efficiently with team members – whether they are across the aisle, or across the globe.

Investigation management software is more than fancy graphs and big data analytics. It’s also more than simple incident tracking. Many vendors will try to convince you otherwise because they lack true case management functionality.

True investigation case management software allows agencies of any type to triage new tips and leads, assign them to appropriate agents, track all related case entities such as people, places, and things (vehicles, evidence, organizations, IP Addresses, etc) in an easy-to-use and intuitive fashion.

Importantly, investigation software and incident management software allows agencies including law enforcement, anti-human trafficking groups, drug task forces, national police agencies, federal agencies, internet crimes against children (ICAC) task forces and more can quickly log and analyze all investigative case materials with built-in flexible workflow for approvals.

Top 20 Things to Look For When Procuring a Case Management System

When considering investigation case management software, agencies should look for the following must-haves:

  1. A proven and delighted install base.
  2. Tips and Leads management with the ability to promote them to a full investigation.
  3. Master databases (fully searchable) of all case entities
  4. Organizations and gang databases for organized crime
  5. Multi-Jurisdictional capabilities
  6. Real time multi-language functionality
  7. 28 CFR Part 23 compliant Criminal Intelligence
  8. Evidence management including full chain of custody
  9. Customizable workflow
  10. Case Visualization and Link Analysis
  11. Confidential Informants and whistleblower management
  12. Criminal charges and statutes functionality
  13. Operations planning
  14. Task and Assignments management
  15. Criminal Justice Information Systems (CJIS) Compliance
  16. Photo lineup functionality
  17. Remote Case Review (For sharing with prosecutors or LE)
  18. Multimedia attachments
  19. Customizable case reports
  20. World-class support and system maintenance

In short, investigation management software helps you conduct more efficient and, effective investigations. Case Closed Software is the leader in the investigation case management industry.

U.S. based Case Closed Software™ is a recognized leader in the development of investigation case management software and is a true investigation software company.